Bought a recalled product? What to do
If a product you own appears on this site, the official notice (linked on every row) says what the authority did and usually what the business must do. Here is what that means for you.
1. Stop using it, and check the notice
Follow the instructions in the official notice or the seller's recall message. Stop using the product, keep it away from children, and do not resell it. If the notice names a model, batch or barcode, compare it with yours: a recall often covers only some batches.
2. What the measure means
- Recalled from consumers: the business must get the product back from buyers. In the EU you are entitled to a remedy (see below).
- Withdrawn from the market: it may no longer be sold. This does not by itself mean buyers are contacted, but you can still ask the seller for a remedy.
- Removed from an online marketplace: the listing was taken down. Contact the marketplace and the seller.
- Sales ban, import rejected at the border, destroyed: the product should not be on sale. If you bought it anyway, report it (see below).
- Consumers warned: read the warning; the product may be usable with precautions.
3. What a recall must offer you (EU)
Under the EU General Product Safety Regulation (Regulation (EU) 2023/988, Art. 37), which has applied since 13 December 2024, a business recalling a product must offer you an effective, free-of-charge and timely remedy: at least repair, replacement or an adequate refund. You should not have to pay to return it.
4. If you bought it on a marketplace
Contact the seller through the marketplace and keep the order number. Marketplaces must cooperate with authorities on recalls, so contact the marketplace's customer service as well if the seller does not answer. If you paid by card, your card issuer may be able to help when a seller does not respond.
5. Report a dangerous product
- In the EU: report it to the market surveillance authority of your country. The European Commission's Your Europe product safety page explains how and links to each country. In Germany, the responsible state authorities are listed by the BAuA (baua.de).
- Cross-border purchases in the EU: the European Consumer Centres help for free (in Germany: evz.de).
- In the US: report to the CPSC at saferproducts.gov.
Flagged Goods is an independent reference and cannot process reports or refunds. See the methodology for what our counts mean.